Account Deletion

This page explains how to delete your Gebeya Stock account, exactly what is removed, and the little that is kept afterwards. You do not need an account to read it. Deleting an account does require signing in, so that we only ever act on a request from the account holder.

1. How to Request Deletion

• In Gebeya Stock. Sign in and go to Settings, then choose "Delete My Account" and confirm. The deletion runs straight away. This works the same way in the Android app and in a web browser.
• By email. If you cannot sign in, write to support@ethiotechsolutions.com from the email address on the account, with the subject "Account deletion". We confirm you own the account before deleting anything, and we will tell you once it is done.

2. Who Can Delete an Account: only the workspace owner or an administrator can. Because business records belong to the workspace rather than to one person, deleting an owner account removes the whole workspace, including the records below and the access of anyone invited to it. Team members who only need their own access removed should ask their workspace administrator instead.

3. What Is Deleted: everything below is erased immediately.

• Your sign-in identity: your email address and the sign-in method attached to it. You can no longer sign in once this is gone.
• Your workspace: its name, business domain, description, subscription plan, billing status, and your preferences such as language and display settings.
• Your catalogue: stores, categories, inventory items, the variant types you defined such as size or colour, the links between those variants and your items, and per-store stock quantities.
• Your contacts: suppliers and customers.
• Your trading records: purchase orders, sales orders, all of their line items, credit sales repayment history, and stock transactions.
• Your subscription payment entries: the bank transfer records you submitted on our website, each with its amount, reference number and approval status. Nothing about those payments is kept once the account is gone.
• Your team: invitations you sent and the membership records linking people to the workspace.
• Your notifications: the device registrations used to send you push notifications, and the record of which alerts were already sent.
• Any feedback you submitted to us.

4. What Is Kept, and For How Long

• Records held by your bank. Subscription payments are made by bank transfer. Your own bank keeps its record of any transfer you made, under its policy and its legal and tax obligations. That record is outside our database and is not ours to erase. We use no external payment processor, so there is no processor holding a copy either.
• Backups. Our hosting provider keeps encrypted backups of the database. A copy of your data may persist in a backup until that backup is rotated out in the normal cycle. Backups are not used to restore deleted accounts.
• Anything the law requires us to keep. Where we are legally obliged to retain a record, we keep only that record and only for as long as the obligation lasts.

5. This Cannot Be Undone: deletion is immediate and permanent. There is no recovery window and no way for us to restore a deleted workspace. If you want to keep your trading history, export it first: every list in Gebeya Stock has PDF and Excel export buttons. If you only want to stop being billed, cancel your subscription on our website instead of deleting the account.

6. Questions: write to support@ethiotechsolutions.com. For the wider picture of what we collect and why, see our Privacy Policy.